Delivery & Returns
Delivery & Returns
New Zealand Delivery
All New Zealand Orders are dispatched within 12-48 hours from our warehouse in Christchurch. We use CourierPost for delivery within New Zealand
and offer free delivery for orders over $75 NZD. For any orders under $75 NZD the cost is $4.99 for Urban delivery and $8.99 Rural delivery. Delivery takes anywhere from 1-3 working days.
What NZ shipping methods you offer?
We use CourierPost for delivery within New Zealand.
How much does NZ delivery cost?
We offer free delivery for orders over $75 NZD. For any orders under $75 NZD the cost is $4.99 for Urban delivery and $8.99 Rural delivery.
How long does NZ delivery take?
Delivery takes anywhere from 1-3 working days. You will receive tracking information once your order has been dispatched to track the status of your delivery.
What happens if my delivery goes missing or arrives damaged?
Please contact us at customerservice@nzhealthfood.com if you have any issues with your order and we will be glad to help.
Delivery & Returns
International Delivery
All International Orders are dispatched within 12-48 hours from our warehouse in Christchurch. We only use DHL Express with the price of delivery based on the weight of your order which can be calculated at the checkout, once you have selected the items you wish to purchase.
Delivery takes anywhere from 4-14 working days depending on what region your shipping destination is. International orders may be subject to import duties and taxes, any charges which are levied by the authorities of your country are at your cost.
What countries do you deliver to?
- Australia (excluding Western Australia)
- United States
- United Kingdom
- Malaysia (honey and placenta products are prohibited)
- Thailand (honey and royal jelly products are prohibited)
- Japan
- Kuwait
- United Arab Emirates
- Saudi Arabia
- Hong Kong
What shipping methods do you offer?
We only offer DHL Express for international delivery.
How much does delivery cost?
The costs of delivery are based on the weight of your order which can be calculated at the checkout, once you have selected the items you wish to purchase.
How long does delivery take?
Delivery takes anywhere from 4-14 working days depending on what region your shipping destination is. You will receive tracking information once your order has been dispatched to track the status of your delivery.
Will I be charged duties or taxes?
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
Customs and import regulations vary widely between countries. Some of our products are prohibited from importation into certain countries. It is your responsibility to ensure that any goods that you order, are not prohibited/restricted within your delivery country.
Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. As such NZ Health Food Co Ltd accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.
What happens if my delivery goes missing or arrives damaged?
Please contact us at customerservice@nzhealthfood.com if you have any issues with your order and we will be glad to help.